01Introduction
Thank you for shopping with UPNAR. We value your business and aim to provide fair, transparent returns and refunds. Please review the conditions below before placing an order.
02Eligibility for Physical Products
For eligible physical goods, submit a refund request within 10 days after receiving the product. The item must be unused, in its original condition and original packaging. Damaged, used, altered or improperly packaged items may be refused after review.
03Digital Products and Services
Digital services are generally non-refundable once activated or delivered. Requests concerning a digital order must be submitted within 1 day where a refund is available. Approved refunds may be reduced to cover services already provided, usage, setup or other disclosed costs. Examples include domains, hosting, IP communication and call center solutions, PABX, data servers, software and license subscriptions. Statutory rights remain applicable.
04Advance Deposits and Account Balance
Where UPNAR separately offers an eligible prepaid balance, an advance deposit not yet used for a purchase may be applied toward future products or services. Any withdrawal to listed bank or mobile wallet methods, or balance transfer to another user or marketplace seller, is subject to service availability, verification, published fees, applicable law and required regulatory authorizations. These transactions are governed by the separate withdrawal and transfer policy rather than this product refund policy; this paragraph does not guarantee that these features are currently available.
05How to Request a Refund
Contact support@upnar.com or +8801842460000 with your order number, proof of payment and a description of the issue. We will review the request and notify you whether it has been approved or declined. Approved refunds are normally initiated to the original payment method within 3 days of approval.
06Late or Missing Refunds
Depending on the bank, card issuer or mobile financial service, receipt of an approved refund may take 5–7 working days after initiation. Check your account and contact your bank or MFS provider. If the amount is still missing, contact support@upnar.com with the order reference.
07Policy Changes
UPNAR may revise this policy. Changes take effect when posted on the website, subject to applicable consumer protection laws and any rights arising from earlier purchases.
08Contact Us
For refund questions, write to support@upnar.com or call +8801842460000. Thank you for choosing UPNAR.